Returns and Refunds

Your satisfaction means everything to us.

Every crystal we craft is made with care, precision, and a personal touch-because your memories deserve nothing less. If your crystal arrives damaged, incorrect, or not as ordered, we’ll take full responsibility. Just send us a photo within 48 hours of delivery, and we’ll send you a free replacement right away, no hassle.

Because each piece is custom-made just for you, we’re unable to accept returns or issue refunds unless there’s an issue with the product. We kindly ask that you double-check your photo and personalization details before placing your order-we want it to be perfect the first time.

Thank you for trusting us with your most treasured moments.